KPO Service Type:
Customer Care Center to support 5 languages.

Scenario:
A major European wireless carrier initiated a new mobile application to launch in five countries.

Challenge:
The company was required to setup a customer service desk to support the five languages of the countries: German, Norwegian, Dutch, Finnish and Swedish. However, after attempting to work with other call centers, they could not find a single center that could house or accommodate such a diverse range of multi-lingual agents.

Solution:
VONCORE’s recruitment team searched the country through a variety of staff screening methods to find and place customer care agents for each language within 60 days.

Result:
Today, VONCORE houses a multi-lingual customer care team for the wireless carrier’s mobile content applications. In addition, the carrier’s dedicated VONCORE team has maximized their skills by assisting in other functions such as translating documents in their respective languages.

The customer care team is based in the Philippines which affords significant savings for the client.

The agents have taken the liberty to greet you in their various languages. Click here to listen!