• European Wireless Carrier
• Financial/Mergers & Acquisitions
• Business Management Consulting
• Insurance Industry/Internet Media
• Insurance Industry/Lead Generation
• Entertainment Industry/Internet Media
• Insurance Industry/Internet Media
• Provider of mobile software applications and content
• Enterprise Software/Middleware Technologies
• Mobile Application Technology
• Investments/Financing

Scenario: A major European wireless carrier initiated a new mobile application to launch in five countries.

Challenge: The company was required to setup a customer service desk to support the five languages of the countries: German, Norwegian, Dutch, Finnish and Swedish. However, after attempting to work with other call centers, they could not find a single center that could house or accommodate such a diverse range of multi-lingual agents.

Solution: VONCORE’s recruitment team searched the country through a variety of staff screening methods to find and place customer care agents for each language within 60 days

Results: Today, VONCORE houses a multi-lingual customer care team for the wireless carrier’s mobile content applications. In addition, the carrier’s dedicated VONCORE team has maximized their skills by assisting in other functions such as translating documents in their respective languages.

The customer care team is based in the Philippines which affords significant savings for the client.

The agents have taken the liberty to greet you in their various languages. Click here to listen!

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Scenario: This high-end merger and acquisition specialty firm discretely contacts CEOs of companies $50M plus in revenues to set appointments to discuss financial options.

Challenge: Locating highly-educated staff that was skilled in quickly picking up campaigns quickly and switching industry focus, researching companies prior to calling on them and being discreet with the staff.

Solution: VONCORE’s recruitment team extended its search to MBA programs of the country’s major universities. VONCORE is already equipped as a full call center operation complete with systems and trainers. Candidates were located, trained and fitted to meet the needs of the client.

Results: Talented candidates were located within MBA programs and trained drastically increasing M&A appointments. The target was three appointments per month based on current activity but the team exceeded expectations by setting up two to three appointments per day. When traditional recruiting methods don’t work, VONCORE went above and beyond to seek the talent necessary to accomplish the goal.

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Scenario: A business and management consulting company was looking to expand its business to different regions.

Challenge: It needed a team of smart sales professionals skilled in B2B outbound calling.

Solution: VONCORE formed a talented, culturally similar team in the Philippines tasked to set a very competitive amount of appointments on a daily basis through outbound calls.

Results: The client has overcome the “gatekeepers a challenge” and is pleased with the team’s follow-up and get-through as they set three to five appointments per day.

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Scenario:The custom software development group of an outsourcing IT company was rapidly growing. The group had a growing project pipeline and needed .NET programmers to meet the demand.

Challenge: The client could not find the talent it needed at a cost that allowed the projects to be profitable. The client had its own Project management methodology, with its own team of software architects, senior developers and QA. It simply needed .NET programmers to fit into their model. 

Solution: VONCORE offered a “direct access” to its off-shore team in the Philippines - second only to India in global IT Outsourcing - producing software development talent for today’s leading technologies. VONCORE’s infrastructure is customized to allow a seamless connection with the client’s software development environment and provide an ease of communication not available with other off-shore development groups.

Results: VONCORE pulled from some of the best talent in Manila and qualified their skills and capabilities through a number of tests. It created a true extension of the client’s software group in the Philippines delivering quality software development, productivity, and a new level of profitability to its projects. The generally neutral accent of the Philippine people along with VONCORE’s interactive video conferencing technology allows for direct management without translation.

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Scenario: In 1999, this client launched an Insurance news portal that today, has become the top Insurance industry resource in the United States. In addition to delivering fresh content, it generates revenue by selling a variety of insurance products to a diverse group of clients.

Challenge: Six months after FTO, the company was ready to expand and needed a growth plan. The company was generating leads via its Web site and email. But to continue its business growth, the company needed a cost-effective way to build a professional telemarketing team and retrieve more solid leads via telemarketing –
a strategy being successfully used by its competitors.

Solution: VONCORE educated the client on the value of outsourcing and did a competitive analysis to determine dollars per lead. Finally, VONCORE developed a talented call center team in the Philippines. The team was trained on US insurance concepts and language as well as how to manage diverse products and services for a number of clients at the same time.

Results: This group is setting appointments and telemarketing insurance products for insurance wholesalers and carriers to thousands of agents throughout the United States, exceeding the US call center metrics and generating revenue. In the US, they were averaging eight leads per day, or one lead per hour. The team in the Philippines matched that rate within six weeks at a comparative savings of 75% on payroll alone. The call center broke even in the first two months and is now the core revenue generating aspect of the business.

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Scenario: In 2006, the client launched a television entertainment Web site to deliver live, interactive interviews with celebrities. As it grew, this site became a haven for television news, celebrity profiles, and the latest gossip and evolved into a major entertainment hub, with over 20 million hits a month within its first year.

Challenge:The company needed to find a writing team that would continue site growth, maintain up-to-the minute content on the ever-changing world of television, and continually optimize its search engine (SEO) rankings. However, they could not arrive at an effective productivity to cost ratio using their American team. 

Solution: They came to VONCORE after attempting other various outsourcing channels like e-lance.com that failed to deliver the commitment and accountability they required. VONCORE suggested a team of writers located in the Philippines who are fluent in English and watch American television and movies. It worked with the client to develop a short story test to gauge potential success rate for this team. Through this process, VONCORE delivered a KPO team of writers who were young and in tune with the American culture, TV Shows and celebrities. 

Results: Today, this major website has moved its entire writing operation to its dedicated VONCORE team. Some of these writers have even been recognized by major Hollywood PR groups because of the quality of their work.

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Scenario: In 1999, this client launched an Insurance news portal that today, has become the top Insurance industry resource in the United States. The popularity of this site drives a number of other profit centers for the company.

Challenge: To maintain its leading position, the company required an online writing department to add its own unique articles and gain advantage over its competitors, who simply source content from other news sites. 

Solution: VONCORE delivered a talented online writing department based in the Philippines that develops articles on all aspects of the insurance industry. These topics cover areas such as agency news, carrier activities, and impact of US politics on the insurance sector.

Results: As time passed, this dedicated writing team not only got better, but faster producing more articles per day than originally expected. This activity has contributed to boosting the Web site’s traffic and the company’s overall business.

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Scenario: As part of their new mobile application launch, this wireless carrier was required to provide call center support in each country they launched in.

Challenge: It was difficult to find a single center that could provide cost-effective assistance in Dutch, Swedish, German, Norwegian, English, French and Spanish under one roof.

Solution: Within two days, VONCORE was able to find people with the necessary skill sets, and within 30 days, were able to fill the need with a multi-lingual call center. In preparation for their launch, call center agents also helped with preparation of documents, translations, etc.

Results: The client was approved by wireless carriers because they were able to provide this solution very quickly. Without coverage in these languages, they could not have executed their business plan. The company now has plans to expand into other languages.

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Scenario: A large, middle-ware Sales Management & Consulting Practice, with appointment setting capability sought an appointment setting campaign for a new software rollout.

Challenge: The company was already outsourcing the function to another company but needed a more cost-effective and results-oriented method of promoting its software rollout through appointment setting function.

Solution: VONCORE proposed a call center team in the Philippines to expand appointment setting capabilities. Candidates were located, trained and fitted to meet the needs of the client.

Results: The client is successfully expanding its business through the real-time technology connectivity that allows it to interact with the team in the Philippines as though they were in the next office.

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Scenario: This cell phone application technology client was looking to build its national database for mobile applications.

Challenge: The company was doing surveys in restaurants in India but issues related to cultural divide generated survey responses that were not relevant to the company’s database requirements.

Solution: VONCORE explained the cultural similarities between the US and the Philippines and built a team to survey businesses in the food industry and access quality data.

Results: The client liked the dedicated team aspect and cultural similarity because access to quality data was an essential component of building their database. It found a “long-term solution,” not just “bodies thrown at a task,” for strategically growing the database, which is the key element of its success.

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Scenario: An investment broker wanted to locate and pair investors/startups with private equity financing.

Challenge: It has a portfolio business and needed a more robust off shore strategy.

Solution: VONCORE functions as an ELP – Employee Leasing Program – like an outsourced staffing model (temp). It customized a solution, allowing for multiple services conduced off shore, controlled by one US-based company represented efficiency, common management, and quality control.

Results: The client embraced VONCORE’s strategic approach to outsourcing and the option to use VONCORE’s people as part of their head-count/team while expanding. They have had success with this client-driven “transparent” solution.